Our polyurethane mouldings may be returned without reason within 30 days of the ship date.
All returns require a return authorization number. Please call for this number before shipping any merchandise back to us. All returns should be carefully packed and insured and must be freight prepaid. COD returns will not be accepted, and shipping charges on returns are non-refundable.
Unless otherwise specified, returned merchandise must be in original, unmodified, saleable condition.
After the 30 day period has passed, returns may be made in some circumstances but may be subject to a 20 percent restocking fee.
It is the responsibility of the purchaser to inspect all packages being received. Damaged packages should be refused for delivery so that Profile Mouldings may then make suitable arrangements for their return and replacement.
Exclusions:
Since Pro-Flex flexible mouldings are custom made to suit individual specifications and profiles, they are not returnable except when an error has been made in the interpretation of the order, or due to unforeseen product quality issues.
Other Products:
- Ornamental Iron Powder Coat Products
- Wrought Iron Products
- Stainless Steel Railing Components and Accessories
Items listed as Other Products above may be returned without reason within 30 days of the ship date but will be subject to a 20% restocking fee.
All returns require a return authorization number. Please call for this number before shipping any merchandise back to us. All Returns should be carefully packed and insured and must be freight prepaid. COD returns will not be accepted, and shipping charges on returns are non-refundable.
Unless otherwise specified, returned merchandise must be in original, unmodified, saleable condition.
It is the responsibility of the purchaser to inspect all packages being received. Damaged packages should be refused for delivery so that RWholesale.ca may then make suitable arrangements for their return and replacement.
Limited Warranty:
Polyurethane and flexible mouldings: Profile Mouldings (RWholesale.ca) warrants its products against defects in materials and workmanship for a period of five years from the date of purchase. The purchaser and installer must have inspected each and every part prior to installation. Any defects that could have been discovered by appropriate pre-installation inspection are not covered after installation has occurred. This limited warranty only covers materials that have been handled and installed utilizing recognized standards within the industry as they would apply and including but not limiting any additional instructions contained within this publication. Profile Mouldings maintains the right to first have any parts covered by warranty inspected while determining in it's own discretion whether or not the parts are defective. Profile Mouldings will repair or replace parts determined by them as defective if returned freight prepaid to Profile Mouldings at their manufacturing facility in Surrey British Columbia. Alternative arrangement may be made at the discretion of Profile Mouldings for US customers. Profile Mouldings will not be liable for incidental or consequential damages such as, but not limited to, labor, finishing, parts damaged by freight carriers, freight charges, installation, lost profits, lost sales or the like. It is the purchasers' responsibility to ensure that products conform to local building codes.
North Pacific Fiberglass Columns: RWholesale.ca and North Pacific warrants its fiberglass poles and columns to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase when used under conditions acceptable to their design. Liability under this warranty is limited to the replacement or repair of the pole at North Pacific's manufacturing facility. North Pacific assumes no responsibility or accepts any expense for the removal, reinstallation, or freight charges for the return of the product. In no case shall North Pacific be liable for consequential, special, or indirect damages. All sales are subject to the terms and conditions of R-Wholesale.ca
